Social media never sleeps, but you do!
Which is why we offer an after hours community management service, so that you can switch off knowing that your brand is in good hands.
Our local team of highly experienced community managers understand the importance of communicating on behalf of your brand. We get it, your social media manager is essentially the voice of your brand, and you don’t feel comfortable handing that off to just anybody.
Here at Melbourne Social Co, we treat your brand as if it’s our own, and handle every customer service scenario with care.
How it works:
- Our team will sit down with you in a consultation session, to get to know your business, your products/services and your tone of voice
- We put together a response matrix in conjunction with your team, that details the different customer service scenarios encountered by your brand, and how you would like each scenario responded to
- Our Melbourne based team of community managers then monitor your social media channels during the hours of 6pm-10pm Mon-Fri and 10am-10pm Sat-Sun, and respond to every query within one hour
- In the event of a crisis, our team quickly get in touch with a nominated person at your business, to work through a response plan
After hours community management fees start from $60 + GST per hour.
Want to know more? Get in touch with our team today.